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Terms and Conditions

Welcome to Sankra, a cutting-edge online platform where you can enjoy an extensive range of games from the comfort of your own home. By accessing our site, you agree to be bound by these Terms and Conditions (the "Agreement"), which governs how we operate, what rights and responsibilities come with account registration, gameplay, bonuses, access, and overall usage.

Acceptance of the Terms

By clicking on the "Register" button or otherwise using Sankra's services, you confirm that you have carefully read these Terms and Conditions. In case you are not familiar with English, we recommend taking some time to review them thoroughly before proceeding.

Eligibility Requirements

To be eligible for an account on our platform, users must:

  1. Be at least 18 years old (or the age of majority in your jurisdiction).
  2. Comply with all applicable laws and regulations.
  3. Provide accurate and truthful registration information.

If you fail to meet these requirements or provide false information, we reserve the right to deny access to our platform.

Minimum Age Requirements

Sankra strictly prohibits users under the age of 18 from accessing our services. We take this responsibility seriously and will terminate any account found to be held by a minor.

Geographic Restrictions

We reserve the right to restrict or refuse service to certain jurisdictions, territories, or countries. Please refer to Section 12 (General Information – Accepted Countries) for an up-to-date list of restricted areas.

Account Registration Rules

To create an account on Sankra:

  1. Fill out our registration form with accurate and truthful information.
  2. Verify your email address by following the instructions provided in the confirmation email.
  3. Comply with all identity verification requirements (Section 4).

We will review and process your application promptly, usually within 24-48 hours.

One-Account-Per-User Policies

Each user is limited to one account on Sankra. We reserve the right to close or restrict multiple accounts held by a single individual for any reason deemed necessary.

Identity Verification and KYC (Know Your Customer)

We use robust identity verification processes, which may include document review and authentication procedures. By using our services, you agree to comply with all applicable anti-money laundering regulations and our due diligence standards.

Account Accuracy Obligations

You are responsible for maintaining the accuracy of your registration information and account details. Please notify us in writing if any changes occur (e.g., address updates).

Account Security Responsibilities

You are solely responsible for ensuring the security and integrity of your account:

  1. Keep confidential login credentials, including usernames and passwords.
  2. Use unique and complex password combinations.

We will not be liable for losses arising from your failure to maintain secure accounts or comply with these rules.

Restricted Behaviour and Prohibited Activities

To avoid potential problems, please do not engage in the following activities on our platform:

  1. Multi-accounting (Section 3).
  2. Attempting to hack into or disrupt another user's account.
  3. Using cheats, exploits, or any other software designed to gain unfair advantage.
  4. Sharing personal login credentials with others.

Please consult Section 11 for detailed guidelines on responsible gaming practices and self-exclusion options.

Bonus and Promotion Rules

Our promotions are governed by the Terms and Conditions outlined in our separate Bonus Policy document.

Wagering and Gameplay Conditions

By participating in any game or tournament, you agree to abide by these terms:

  1. Game rules.
  2. Wagering requirements (check your account's bonus offers).
  3. Anti-money laundering regulations.

We reserve the right to modify any of our services at any time without prior notice.

Bonus Abuse Prevention

To prevent bonuses being misused or abused, we may employ restrictions on gameplay and/or withdraw certain promotions.

Deposits and Withdrawals

For more information regarding deposits and withdrawals, please consult Section 6 (Transfers) of these Terms and Conditions. For withdrawal approval, a minimum deposit amount will be required (please see our account FAQs).

We take no responsibility for any losses or issues resulting from bank transfer errors, payment processor restrictions, or local banking regulations.

Verification Before Withdrawals

For large withdrawals exceeding the standard threshold:

  1. We may request additional verification documents.
  2. Payment processing delays might occur while awaiting documentation review and approval.

Please note that we are not responsible for third-party delays in transferring funds to your bank account.

Processing and Review Procedures

All payment requests will be reviewed, processed, or voided according to our operational procedures outlined below:

  1. We reserve the right to close accounts suspected of money laundering or other illicit activity.
  2. Payments made on behalf of deceased individuals will not be honoured due to lack of documentation providing proof-of-life.

Responsible Gambling Expectations

To prevent problematic gaming practices, we have implemented measures such as:

  1. Self-exclusion (Section 11).
  2. Time-outs and limits for account management purposes.
  3. Responsible Gaming Section and Support Organisation links provided in our FAQ section.

Please be aware that if you require assistance with managing your play or setting self-exclusion limits please contact our support team immediately.

Self-Exclusion and Account Restrictions

We respect users who wish to step away from gaming:

  1. To temporarily close accounts: Select "Request a Time-Out" on the 'Account Restrict' page within your account.
  2. For permanent closure: Contact Customer Support via email or live chat for further guidance, whereupon they will assist in disabling all access and provide any necessary instructions.

We regret that should you wish to reverse these restrictions, this may only be done through customer service once an extended period (3 months) has elapsed since your account being disabled.

Game Fairness and RNG Systems

Our games operate with Random Number Generators ensuring integrity. However we maintain the right to amend any rules or terms of use without prior warning regarding game features where deemed necessary by our management team in accordance with new technologies emerging in market development.

Technical Interruptions or Voided Gameplay

If a fault occurs which renders gameplay unfair or compromises account functionality:

  1. We will attempt to rectify as soon as reasonably possible, usually within 2 business hours.
  2. Any affected transactions may be void and refunded accordingly.

Suspension or Closure of Accounts

We reserve the right to terminate accounts at any time due to various factors such as non-compliance with these Terms & Conditions (e.g., repeated violations), suspected fraudulent activity or where otherwise deemed necessary without prior notice.

Upon termination we will endeavour to refund all cleared funds immediately following account suspension.

Intellectual Property and Platform Ownership

All Sankra-related intellectual property rights are vested in our company. Our logo, branding materials, design elements remain exclusive proprietary assets and are not for reproduction purposes by any individuals outside of commercial relationships entered into under an agreement with management approved through the official means outlined on this website.

By accessing our platform or making a deposit you acknowledge that we shall have no further responsibility towards users who break applicable copyright laws by using these materials in violation of any rights reserved to protect said assets; please follow all relevant notice of property notices provided when using online services.

Limitation of Liability

We strive to provide secure, fair and regulated gaming experiences. Nonetheless where unavoidable risks do arise Sankra will assume liability under these circumstances:

  1. Direct loss arising due negligence by employees staff members.
  2. Indirect damages incurred as a direct result of actions or inactions taken with malicious intent by any users towards other gamblers.

Modification of Terms

Sankra reserves the right to modify, add or remove features from these Terms and Conditions at our discretion without prior notice, such changes will become effective immediately once posted on this website unless otherwise stated.

If you continue accessing our platform after we post updates (regardless whether it has been specifically brought to your attention via notification emails), then an automatic consent to the change in terms of conditions is acknowledged by simply continuing gaming as usual.

Contact or Support Guidance

Please direct any questions, comments or complaints regarding these Terms and Conditions via:

Live Chat support.Customer Service Email provided on website footer bottom right hand corner

Applicable Licensing or Regulatory Oversight

Sankra operates under international regulation guidelines (where applicable). Where we provide information concerning compliance it is assumed this will always be up-to-date but cannot guarantee its currency as new law continues to evolve and change from jurisdiction.

By using our site you agree that you have been informed regarding these Terms & Conditions and are held fully accountable for all actions while actively accessing our platform.